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1-Year Free Replacement Promise

At Fitzap, we want every customer to feel confident when purchasing from us.

Every Fitzap watch comes with a 1-year free replacement promise for confirmed quality-related issues.

If your watch develops a manufacturing defect or quality-related malfunction within 12 months of receiving your order, and the issue is not caused by intentional damage, misuse, accidents, or unauthorized modification, we will arrange a free replacement watch for you.

For approved quality issues, we do not require the device to be repaired. Once the issue is confirmed, we will provide a replacement solution directly.

Replacement Eligibility

You may request a free replacement within 12 months of receiving your order if:

The watch has a confirmed quality-related issue or malfunction
The product arrived damaged or defective
The issue was not caused by intentional damage, misuse, accidents, or unauthorized modification
The product is still within the 12-month coverage period

All replacement requests are reviewed by our support team before approval.

Replacement Shipping

Once a replacement is approved, we will arrange shipment of a new replacement watch.

Replacement delivery usually takes approximately 5–8 business days, depending on the destination country or region.

Delivery times may vary due to local logistics, customs clearance, public holidays, or other circumstances outside our control.

In some countries or regions, additional shipping conditions may apply. Our support team will confirm the relevant details with you before shipment if necessary.

Returns & Refunds

Returns and refunds are reviewed on a case-by-case basis.

Please contact our support team before sending any item back. Items returned without prior approval may not be accepted or processed.

Unless otherwise required by applicable law, return shipping fees and related costs may vary by country or region and may be the responsibility of the customer.

Non-Eligible Situations

The following situations are generally not covered by the free replacement promise:

Intentional damage
Damage caused by misuse or abuse
Accidental damage
Unauthorized modification or repair
Normal wear and tear
Products outside the 12-month coverage period
Items returned without prior approval

How to Request Support

To request a replacement or return review, please contact us at:

topwayzhang@gmail.com

Please include:

Your order number
A brief description of the issue
Photos or videos showing the problem, if available

Our support team will review your request and guide you through the next steps.

Customs, Taxes & Local Fees

Customs duties, import taxes, VAT, or other local charges may vary depending on your country or region.

These fees are not included in the product price or shipping fee unless otherwise stated at checkout.

Where applicable, these charges are the responsibility of the customer.

Customs clearance times may also affect the final delivery time.

Contact Us

If you have any questions about replacements, returns, or product support, please contact us at: