Refund policy

1-Year Direct Replacement Promise

At Fitzap, we want every customer to feel confident when purchasing from us.

Every Fitzap watch comes with a 1-year direct replacement promise for quality-related issues. If your device has a confirmed manufacturing defect or quality-related issue within one year of receiving your order, we will help arrange a replacement unit.

We do not require repairs for approved quality issues. If the issue is confirmed, we will provide a replacement solution.

Replacement Eligibility

You may request a replacement within 12 months of receiving your order if:

The product has a quality-related issue or malfunction
The item arrived damaged or defective
The issue is not caused by misuse, accidental damage, or unauthorized modification

All replacement requests are reviewed and approved by our support team.

Returns & Refunds

Returns and refunds are reviewed on a case-by-case basis.

Please contact our support team before sending any item back. Items returned without prior approval may not be accepted or processed.

Unless otherwise required by applicable law, return shipping fees or other related shipping costs may vary by country or region and may be the responsibility of the customer.

Non-Eligible Situations

The following situations may not be eligible for replacement, return, or refund:

Damage caused by misuse, abuse, accidents, or unauthorized modification
Intentional damage
Normal wear and tear
Products outside the 12-month coverage period
Items returned without prior approval from our support team

How to Request Support

To request a replacement or return review, please contact us at:

📧 topwayzhang@gmail.com

Please include:

Your order number
A brief description of the issue
Photos or videos showing the problem, if available

Our support team will review your request and guide you through the next steps.

Replacement Shipping

If a replacement is approved, we will arrange shipment of a replacement unit.

Shipping time and additional shipping fees may vary depending on your country or region.

Before arranging shipment, our support team may confirm the shipping details with you, especially for countries or regions where delivery costs are higher or shipping conditions may vary.

Customs, Taxes & Local Fees

Customs duties, import taxes, VAT, or other local charges may vary depending on your country or region.

These fees are not included in the product price or shipping fee unless otherwise stated at checkout.

Where applicable, these fees are the responsibility of the customer.

Customs clearance times may also vary by destination and may affect the final delivery time.

Contact Us

If you have any questions about replacements, returns, or product support, please contact us: